FAQ

Q: How can I place an order?

To place an order, simply browse through our collection and click on the desired product. Add the item to your cart and proceed to checkout. Follow the prompts to fill in your shipping details and select your preferred payment method to complete the purchase.

Q: How do I check the status of my order?

A: upon placing your order, please allow up to 3 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a tracking number for your order. You may also visit our website at any time and click on our Order Status page to find the real-time update of your shipment. If you did not receive the order tracking number or did not find any updates under our Order Status page after 5 business days, please contact us immediately and we will do all we can to investigate. 

Q: How long does shipping take?

A: Our warehouses are located around the world. For domestic orders in the United States, it will normally take 7 to 14 business days. For international orders, please allow up to 30 days.

Q: What payment methods do you accept?

We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment options. Your financial information is encrypted and securely processed to ensure a safe and hassle-free transaction.

Q: Do you offer international shipping?

Yes, we offer international shipping to many countries. Shipping costs and delivery times may vary depending on the destination. Please check our shipping policy for more details on international shipping rates and delivery estimates.

Q: What is your return or exchange policy?

We have a hassle-free return and exchange policy. If you are not satisfied with your purchase, you can initiate a return or exchange within a specified period from the date of delivery. Please visit our refund policy page for complete details. 

7. Is my payment information secure on your website?

Yes, we prioritize the security of your payment information. Our website uses SSL security to ensure your personal information is encrypted. We are committed to maintaining a secure and trustworthy online shopping environment for all our customers.

Q: Can I cancel or modify my order after it's been placed?

We strive to process orders as quickly as possible. If you wish to cancel or modify your order, please reach out to our customer support team immediately. While we cannot guarantee changes after an order has been processed, we will do our best to accommodate your request.

Q: How can I contact customer support?

For any further inquiries or assistance, our dedicated customer support team is available to help. You can reach us via email at <support@slevinlife.com>. We aim to provide timely and effective solutions to any concerns or questions you may have.